Standard Limited Warranty Policy
Published as at 1 November 2006
Warranty Inclusions
Wedgelock Equipment Limited ("Wedgelock") warrants all Wedgelock Quick Couplers to be free from defects in material and workmanship for a period of 12 months (365 days) or 2000 machine hours, whichever occurs first, from the date of delivery to the End User or Dealer ("the Customer").
Wedgelock warrants all other Wedgelock-manufactured attachments or parts for a period of 6 months (180 days) or 1000 service hours, whichever occurs first, from the date of delivery to the Customer.
If, during the warranty period, any attachment or part manufactured by Wedgelock, upon receipt of supporting evidence and inspection by Wedgelock, is proven to be defective in material and/or workmanship, Wedgelock shall repair or arrange for the repair and/or full or partial replacement of such attachment or part providing said attachment or part was installed and operated in accordance with Wedgelock's currently published instructions.
Any attachment or part repaired or replaced under the terms of this warranty policy shall retain the warranty period pertaining to the product's original date of purchase.
Warranty Exclusions
This policy does not cover machinery, parts or accessories that are warranted directly to the end user by third party manufacturers, for example hydraulic cylinders, hoses, valves, or any other portions of hydraulic kits used in Wedgelock products but not manufactured directly by it. Failure to follow Wedgelock's or the third party manufacturer's recommendations for oil pressure and flow ratings on hydraulic components will invalidate all warranty claims relating to both the attachment and the hydraulic components of the attachment.
Wedgelock shall not be responsible for any problems associated with hose fittings, damage or malfunction after installation regardless of cause.
This policy does not extend to those attachments or parts that have been altered or repaired by others without the express written authorization of Wedgelock. Nor does it apply to any Wedgelock products or parts, which in Wedgelock's opinion, have been subjected to or adversely affected by operator misuse, accident, negligence, improper installation, maintenance, or storage.
Wedgelock accepts no responsibility whatsoever for the suitability or otherwise of the carrier machine or other equipment to which a Wedgelock attachment may be mounted upon or fitted to.
Wedgelock shall not be held liable for injury or damage caused to any persons, place or machine by reason of the installation, use or mechanical failure of any Wedgelock attachment.
General product wear and tear or pins and bushings wear and tear are not eligible for warranty claims.
Wedgelock Obligations
At its option, Wedgelock may repair or arrange for the repair and/or full or partial replacement of a defective part or attachment. Any repair work may be carried out at Wedgelock's own premises, at the location of an authorized Service Agent/Dealer Workshop, on the site at which the part or attachment is being used, or at any other location that Wedgelock considers appropriate under the circumstances.
Under the terms of this warranty, Wedgelock's obligations are limited to the repair or full or partial replacement of the defective item(s) and do not include any costs, direct or indirect, associated with the removal or reinstallation of the attachment or part on the carry machine. This is the responsibility of the Customer.
Wedgelock warrants that any repair work carried out by it directly shall be conducted in a timely and professional manner. Where a third party is engaged to carry out repair work in connection with a Wedgelock warranty claim, Wedgelock's obligation and liability shall be limited to a refund of the authorized reimbursable costs charged in connection with the provision of such work.
Customer Obligations
The Customer is responsible for the proper and normal installation, operation and maintenance of a Wedgelock-supplied attachment or part, including any hydraulic components or fittings.
The Customer is also responsible for notifying Wedgelock as soon as it identifies a defect or problem that may potentially be subject to a claim under this policy and for following Wedgelock's published Warranty Claim Procedure.
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