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For timely resolution of Warranty Claims, Customers are requested to follow the procedures outlined below.
- Upon identification of a defect covered under Wedgelock's Standard Limited Warranty Policy, notify Wedgelock immediately and before any work is carried out on the attachment or part.
To view the Wedgelock Warranty click here if you are a customer in New Zealand or elsewhere in the world.
- Complete a Wedgelock Warranty Service Claim Form. Ensure that all the information and supporting material that is requested in this form is provided to Wedgelock in a timely manner. Email, fax or post to Wedgelock.
» Wedgelock Warranty Claim Form (Online Version)
 Wedgelock Warranty Claim Form (PDF Version)
- Upon receipt of the Warranty Service Claim Form and supporting material Wedgelock will assess the claim, determine what action is required and issue a Warranty Claim Number. At this time Wedgelock will provide details of the proposed action, and if relevant, authorized reimbursable direct costs. Any parts to be supplied by Wedgelock to a third party Service Agent/Dealer Workshop will be noted and excluded from the calculation of reimbursable costs. All indirect costs such as mileage, pick-up/delivery costs, removal and re-installation etc, are the responsibility of the Customer.
- Where Wedgelock has opted to replace, in full or part, the defective item(s) such replacement shall be arranged as quickly as possible.
- Where repair work is to be carried out by Wedgelock, Wedgelock will make arrangements for the item to be collected from the nearest branch of the dealer, carry out the repairs and at its cost return the item(s) to the branch from which it was originally collected.
- Where repair work is to be carried out by a third party Service Agent/Dealer Workshop, it is the Customer's responsibility to arrange for the delivery of the defective item(s) to the premises of the authorized Service Agent/Dealer Workshop. Upon completion of the required repair work, the Service Agent/Dealer Workshop will return the item(s) to the Customer at the Customer's cost and invoice Wedgelock for reimbursable direct costs associated with the Warranty Claim.
Note: any repair work carried out by a third party prior to a Warranty Claim Number being issued by Wedgelock shall have the effect of invalidating the claim. Third party invoices pertaining to the reimbursement of Warranty costs must include the Warranty Claim Number, date or service, description of work carried out and the Serial Number of the attachment or part on which such work was carried out. Failure to provide this information may delay payment and/or invalidate the claim.
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