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Q: Where is Wedgelock located?
A: Wedgelock Equipment Limited is headquartered in Upper Hutt, New Zealand.
Q: How long has Wedgelock been in operation?
A: Wedgelock Equipment Limited was established in 1994.
Q: What is Wedgelock's primary business?
A: Wedgelock specialize in the design and manufacture of attachments for excavators from 1.5 Tonne to 100 Tonne (3,300 to 220,000 Lbs).
Q: Who are your main customers?
A: Wedgelock supply attachments to OEMs, dealers and end-users.
Q: In which countries does Wedgelock operate?
A: Wedgelock has offices in New Zealand, JV under Norco Attachments in the United States. It also has manufacturing licensees in Australia and the United Kingdom. From its New Zealand base Wedgelock export product all over the world.
Q: What are your hours of operation?
A: Wedgelock's hours of business in NZ are Monday to Friday from 8am to 5pm, NZT. Wedgelock's policy is to respond to all email inquiries within 24 hours.
Q: New Zealand is a long way from most overseas markets. How does Wedgelock maintain its price competitiveness on a global scale?
A: While some costs such as raw materials and transportation are largely outside Wedgelock's control, the company seeks continually to manage overheads, foreign exchange fluctuations, marketing costs and other variables that may impact the price it charges its customers.
Q: How can I obtain a copy of Wedgelock's price list?
A: Simply by contacting us.
Q: How can I obtain copies of Wedgelock brochures?
A: Copies of Wedgelock brochures may be downloaded from the Product Support section.
Q: Does Wedgelock manufacture all its products in New Zealand?
A: For the most part, yes. However, some Wedgelock products are manufactured and distributed under license in Australia and the United Kingdom and further such arrangements may be put in place over time.
Q: What sort of Warranty does Wedgelock offer?
A: Wedgelock’s Standard Warranty provides twelve (12) months cover against defects in material or workmanship. To view the Wedgelock Warranty click here.
Q: Are all Wedgelock attachments available worldwide?
A: Wedgelock offer a global product range that is generally marketed and available for supply worldwide with the exception of those products that are manufactured and distributed under license for supply in certain countries. For further information please see Wedgelock's Product Availability table.
Q: What lead-times does Wedgelock offer from point of order to delivery?
A: Wedgelock strives continually to provide shorter and shorter lead-times for its customers. For standard attachments in more commonly
requested weight classes, Wedgelock aims to deliver within 1-2 weeks from the date of order. For Custom-Manufactured attachments,
lead-times average between 3-4 weeks.
Q: Does Wedgelock accept online orders?
A: Wedgelock will accept orders via email and will soon offer an online ordering and e-commerce facility via its web site for some products.
Q: How do I lodge a Warranty claim?
A: Please follow the Warranty Claim procedures outlined here on the web site.
Q: How do I determine which Wedgelock Weight Class my excavator fits in to?
A: Please check the Wedgelock Weight Class Reference Chart.
Q: What is Wedgelock's relationship with Harford Manufacturing?
A: Harford Manufacturing is licensed to manufacture and distribute the Wedgelock Quick Coupler in the United Kingdom.
Q: What is Wedgelock's relationship with Equipment Component Holdings (ECH)?
A: ECH is licensed to manufacture and distribute the Wedgelock Quick Coupler in Australia and Wedgelock is licensed to manufacture and distribute a range of ECH's Buckets and Ground Engaging Tools (GET) in New Zealand and the USA.
Q: What is Wedgelock's relationship with Leading Edge Attachments (LEA)?
A: Wedgelock is licensed to manufacture and distribute Leading Edge Attachments' Multi-RipperTM and Multi-RipperTM Bucket in New Zealand and Australia.
Q: I am interested in doing business with Wedgelock. Whom should I contact?
If you are in the United States, Canada and Mexico, please contact Carl Hartsfield, President of Norco Attachments.
For all other countries, please contact David Fegan, Wedgelock’s GM Sales & Marketing / Global Business Development.
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